Responsible Gaming

1

Gamble for entertainment

Gambling involves risk, and every wager can result in a loss. Games are based on chance or other uncertain outcomes, so there is no guaranteed method of winning. Previous results do not predict future results, and a losing streak does not mean that a win is due. Treat every bet as a cost of entertainment rather than an investment or a source of income.

Only gamble with money that you can afford to lose after your essential expenses have been paid. Your rent, mortgage, bills, food, education, savings and other financial commitments should always take priority. Do not use borrowed money, credit intended for essential needs or funds set aside for someone else to gamble. If losing a particular amount would create stress or affect your daily life, that amount is not suitable for gambling.

Plan before you play

• Decide how much money you can spend and how much time you can spend before starting.
• Set a loss limit and stop when you reach it, even if you feel that a win may be close.
• Keep gambling money separate from money needed for household and personal expenses.
• Avoid gambling when you are upset, stressed, tired, bored or under the influence of alcohol or other substances.
• Take regular breaks and do not continue simply because you have already spent time or money.
• Keep a record of deposits, wagers and losses if this helps you understand your actual spending.
• Never chase losses by increasing your stakes or gambling for longer than planned.

A budget can help you make decisions before emotions become involved. Your budget should include a clear maximum amount for a day, week or month, depending on your circumstances. A budget is most useful when it is realistic, written down and followed consistently. If you find it difficult to stay within your plan, consider taking a break or using stronger account restrictions.

2

Tools to help you stay in control

Responsible gaming tools are designed to help you manage access and spending. Depending on the account and services available, these tools may include deposit limits, wagering limits, loss limits, session reminders, time limits, temporary breaks and account self-exclusion. Availability, settings and processing arrangements may vary. Review the information shown in your account and contact the relevant support team through the available website channels if you need help understanding an option.

Limits and cooling-off periods

A limit can help you decide in advance how much you are prepared to deposit or spend. Set a limit before gambling, and choose an amount that reflects your budget rather than your hopes of winning. A cooling-off period can provide time away from gambling without requiring a permanent decision. During a break, use the time to review your spending, talk with someone you trust and consider whether gambling is still suitable for you.

Self-exclusion

Self-exclusion is a stronger step for people who want to stop gambling for a defined period or indefinitely. If you request self-exclusion, follow the instructions provided and do not attempt to open another account or use another person’s account. Self-exclusion is most effective when combined with practical changes, such as removing gambling applications, blocking promotional messages, restricting payment access and telling a trusted person about your decision.

Account tools are not a substitute for personal support or professional advice. If a limit is no longer enough, stop gambling and seek help. Do not wait until financial, relationship, work or health problems become serious. You can ask for information about available safeguards before making a deposit or placing a wager.

Protect your account

• Keep your login details private and use a strong, unique password.
• Do not allow another person to use your account or gamble on your behalf.
• Check your account activity and payment records regularly.
• Report suspected unauthorised access as soon as possible through the available support channel.
• Do not try to avoid a restriction by creating additional accounts or using another person’s details.

3

Recognising signs of gambling harm

Gambling harm can develop gradually, and it may affect anyone. You do not need to lose a large amount of money before gambling becomes a problem. Changes in behaviour, mood, finances, relationships or daily responsibilities can all be warning signs. Being honest with yourself and the people close to you is an important first step.

Possible warning signs

• Spending more time or money gambling than you originally intended.
• Trying to win back money after a loss, often by placing larger or riskier bets.
• Feeling restless, irritable or anxious when you cannot gamble.
• Thinking about gambling during work, study, family time or other important activities.
• Hiding gambling activity, losses or transactions from family and friends.
• Borrowing money, selling belongings or missing payments to continue gambling.
• Using gambling to escape stress, loneliness, sadness or other difficult feelings.
• Arguing with people close to you because of gambling.
• Neglecting work, study, health, sleep or household responsibilities.
• Making repeated promises to stop or cut back but being unable to do so.
• Feeling guilt, shame or hopelessness after gambling, then returning to gamble again.

If any of these signs feel familiar, pause your gambling now. Do not try to solve the problem by gambling more. Consider applying a break or self-exclusion, remove access to available funds and speak openly with a trusted person. Reviewing bank statements and gambling activity can also help you understand the full impact of your behaviour.

When someone close to you may be affected

If you are concerned about another person, choose a calm time to talk without blame or judgement. Explain what you have noticed, listen to their response and encourage them to seek professional support. Avoid lending money to cover gambling losses or agreeing to keep gambling activity secret. You can also seek advice for yourself, even if the other person is not ready to ask for help.

4

Getting help and taking a break

Support is available for people who are worried about their own gambling or someone else’s gambling. In Australia, you can speak with a qualified gambling counsellor, a healthcare professional, a financial counsellor or a recognised gambling support service. These services can help you understand your options, create a plan, manage financial concerns and address the stress or emotions connected with gambling. Support may be available online, by telephone or in person, depending on the service and your location.

You do not have to wait for a crisis before asking for help. Early support can make it easier to set boundaries, review your finances and make changes that protect your wellbeing. A trusted family member, friend, doctor or community support worker may also help you take the first step. If gambling is affecting your mental health or you feel unsafe, seek urgent assistance from emergency or crisis services in your area.

A practical action plan

1. Stop gambling and avoid making further deposits or wagers while you assess the situation.
2. Write down recent gambling activity, including deposits, losses, time spent and money owed.
3. Tell a trusted person what is happening and ask them to support your plan.
4. Use available limits, temporary breaks or self-exclusion options.
5. Remove saved payment details and reduce easy access to money where appropriate.
6. Contact a recognised gambling support service or a qualified health professional.
7. Review your plan regularly and ask for further help if you return to gambling against your intentions.

Casinonic Casino encourages players to make responsible choices and to use available safeguards whenever they are needed. Gambling is optional, and taking time away is always a valid choice. If you are not sure whether gambling is right for you, do not play until you have considered the risks and obtained appropriate advice. Players must also meet the applicable age, identity, location and legal requirements before using gambling services in Australia.